- Awesome Supplements use a fulfilment company called James and James to store, handle and ship our products. All orders are checked thoroughly before dispatch and we aim to provide delivery within 2-4 working days of your placing your order and this should be taken into account when purchasing your items. However, this time frame cannot always be guaranteed.
- Once you order has been received, you will receive a confirmation email. We will aim to dispatch on the same day (depending on the time of your order) and you will receive a dispatch email once your products have been sent, which also contains a tracking link and Awesome Supplements contact information. Note that goods will only be sent out after your funds have cleared.
- Unfortunately, we cannot be held responsible for any items damaged in transit or late deliveries that are beyond our control (e.g. due to bad weather and any other extreme circumstances which may reasonably cause a delay). Please see our terms and conditions for Events Outside Our Control policy, section 8.
- It is your obligation as a customer to ensure that all delivery information provided is accurate and in full and that someone is available to receive delivery. We do not accept liability for items that have been delivered to the wrong address due to incorrect information being provided. No refund shall be given in these circumstances. If in the unlikely event that an error is made on our part, we will send new items to you immediately at our cost, or provide you with a full refund (including delivery costs).
- Awesome Supplements does not take responsibility for re-arranging missed deliveries from your carrier. The onus will remain on the customer to re-arrange this in every instance.
- Please do place your order in good time to avoid any disappointment resulting from late deliveries. If your order has not arrived within 4 days of your purchase date, please email firstname.lastname@example.org to advise us and we will investigate immediately. In the rare instance that this does happen, we will resend your order using next day delivery at our own cost. Should you have any enquiries please advise us immediately on email@example.com and we will rectify the problem as soon as we can. We usually respond to emails within 24-48 hours.
- Awesome Supplements wants you to be completely happy with your purchase. If you wish to return your items for any reason, please notify us 24 hours in advance of the return in writing, via email to firstname.lastname@example.org. Please ensure you detail why you wish to return your purchase, in order for us to determine whether or not we will accept the return and to determine the best course of action. In instances where we accept the return of the item(s), we will refund your money in full immediately upon receipt of the aforementioned email, or within 30 days once the return items have been received.
- We require you to return the unwanted items at your own cost and recommend using recorded delivery before we refund you. We expect the items to be returned to us in good time, unopened with no seals broken, unused, in good condition and that they are repackaged well enough that they are not damaged in transit. Please contact us at email@example.com for the return address.
- If a mistake has been made in our pricing, we have inadvertently over-priced goods or if we are unable to supply a particular item for any reason, you may cancel your order. In this situation, we will notify you of this as soon as possible and you will be given the option to order other items or to receive a full refund (including delivery costs).
- If your purchase arrives faulty, damaged or broken due to transit, we must be notified of this within 24 hours of receipt, in writing, via email to firstname.lastname@example.org so we can make enquiries with our couriers and arrange a replacement or full refund (including delivery costs) and arrange for the damage item to be picked up for return (at our cost) immediately. We are unable to replace or refund any items reported damaged after this time.
- Please refer to section 8 of the terms and conditions for our policy on An Event Outside Our Control in relation to returns/cancellations.
Cancellation and refund policy
- Please refer to section 9 of our Terms and Conditions for the full cancellation policy.
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