Awesome Supplements use a fulfilment company called Zendbox to store, handle and ship our products. All orders are checked thoroughly before dispatch and We aim to provide delivery within 2-4 working days of your placing your order. This should be taken into account when purchasing items and this time frame cannot always be guaranteed.
Once your order has been placed You will receive a confirmation email. We will aim to dispatch on the same day (our order cut off point is 7:30pm). You will receive an SMS/email once your products have been sent, which also contains a tracking link and Awesome Supplements contact information. Note that goods will only be sent out after your funds have cleared.
Unfortunately, We cannot be held responsible for any items damaged in transit or late deliveries that are due to Events Outside Our Control. Please see our terms and conditions for Events Outside Our Control policy, see section 8 of our Terms & Conditions.
Awesome Supplements does not take responsibility for re-arranging missed deliveries from your carrier. The onus will remain on the customer to re-arrange this in every instance.
It is your obligation as a customer to ensure that all delivery information provided is accurate and in full and that someone is available to receive delivery. We do not accept liability for items that have been delivered to the wrong address due to incorrect information being provided. No refund shall be given in these circumstances. If in the unlikely event that an error is made on our part, We will send new items to You immediately at our cost or provide You with a full refund (including delivery costs).
Please do place your order in good time to avoid any disappointment resulting from late deliveries. If your order has not arrived within 4 days of your purchase date, please email email@example.com to advise Us and We will investigate immediately. In the rare instance that this does happen, We will resend your order using next day delivery at our own cost.
Note that We do currently pay forcustoms duties on items sent outside of the UK (with the exception of the excluded countries here), but we reserve the right to stop doing this at any time.
Should You have any enquiries please advise Us immediately on firstname.lastname@example.org and We will rectify the problem as soon as We can. We usually respond to emails within 24-48 hours.
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