Here you can find answers to all your questions, split into common and general questions we get, packaging, and subscriptions. If you have questions regarding a specific product, visit that product page to read product FAQs.
We offer free shipping on orders over £60 in the UK and a flat rate of £10 to Europe. Orders under £60 are £3.99.
Our usual cut off time for placing an order for next day delivery is 7.30pm. The majority of our orders arrive next day, but there are orders that do take longer due to carrier/fulfilment/stock issues. Please use the tracking link which can be found on your despatch email to find out the status of your order.
We ask that before you submit an order you double check that your order details and shipping address are correct. We only have a very small window before your order is processed because we offer fast shipping times, so as soon as you know, contact us.
In cases where an error has been made then please contact us at firstname.lastname@example.org and we will see what we can do for you.
At the moment, we are only shipping to certain countries. Please see here for the countries outside of the UK that are excluded. We do currently cover customs charges for the countries that we ship to but we do reserve the right to change this at any time.
Yes you can move the date of your subscription to suit your own needs. Just log into your customer account and make the changes there.
Yes, you can update your card details for your subscription at any time by logging into your account.
Yes, you can update your address details for your subscription at any time by logging into your account.
Yes, you can cancel your subscription at any time by logging into your account.
When your order is dispatched you will receive an email containing tracking link for your delivery. Most UK orders are sent using Evri next day service and will reach you in this time. However, sometimes around holidays/bank holidays/peak seasons orders can take longer. If you are unsure where you order is please contact us and/or the delivery carrier directly for further information.
Sometimes discounts are only on for a limited time, please check the offer date to see if it is still valid. We can only accept one discount code per order.
If you are still experiencing problems, please contact us at email@example.com where we will look into this for you.
Should you have an issue with your order, please reach out to us on firstname.lastname@example.org so we can work to resolve it. If you are still unhappy and you wish to return your product, please notify us in writing on the aforementioned email address and we'll provide you with instructions.
Currently Awesome Supplements offer free returns. Please email us on email@example.com for instructions on how to do this.
The Awesome Guarantee is for you to have confidence in what you are buying and to show you that we believe the taste and quality of our supplements really are AWESOME. This means that if you’re unhappy you can get a replacement or a refund.
See here for more details.
When a product is made all the ingredients get blended together. This process 'fluffs' the product putting air into it. A product is then packaged and it settles over time, with the air rising to the top. Because a production line cant wait for products to settle, some products can have some space at the top, but this is perfectly normal in powder based manufacturing.
We no longer provide scoops in our pouches as we are looking to help reduce plastic waste.
Beech scoops are available to purchase from our website here.
Our scoops have a handy size guide and are compatible for use with all our products.
Supplements are there for the reason suggested by the name, to ‘supplement’ a diet, and so the answer to this question really is “It depends on your goals and the rest of what you eat”. Supplements can be beneficial for people looking to optimise their diet and performance, however, and so “Should I take supplements, are they needed” isn’t quite the right thing to ask.
“Would a supplement benefit me?”
For example, protein supplements are good for people that want convenience, flexibility and a greater amount of ease whilst trying to meet their protein needs. A protein bar can be a great snack which does the same thing. Vitamins, minerals and omega 3 supplements are good supplements to take for a lot of people as many of us don’t get enough of these nutrients in our diet, especially those who are highly active and want to support those goals. Many performance supplements like creatine and beta alanine are well documented to improve performance, and you often can’t get these in adequate amounts from your diet. People who exercise in heat, sweat a lot or simply want to optimise performance may find electrolyte supplements can be very beneficial.
So, it’s not a case of “Are supplements needed?”, it’s a case of seeing if supplements could be beneficial to you and your goals. That means that context, as always, is key because everyone is different. If you’re unsure, just drop us a message, we’ll help.
Once you have the main things in place (adequate calorie intake, good sleep, sufficient recovery time between sessions), looking at micronutrient intake to keep your immune system firing on all cylinders would ideally be the next port of call, because of this our first response is that an omega 3 and multi-vitamin might help, so Defence and Omega from our range. Couple this with an electrolyte + carb supplement while you exercise (if you train for one hour plus), thats Hydrate + Endure from our range.
Sleep is #1, always. Then caffeine and l-theanine which both form Awesome Focus can improve alertness without causing jitters, while l-tyrosine and Alpha GPC in Awesome Boost can keep you feeling sharp until the very end of a hard training session. After this, ensuring you are eating enough, not training too hard, stress isn’t too high, and you are eating sufficient carbohydrates to fuel training will go a long way towards making a big difference. It’s very hard to improve physical and mental performance when you are not getting the basics right, so do put a key focus on sleep, calories, training volume and stress reduction.
The ISSN recommends 20-60g of carbohydrate per hour of continuous exercise that will last over 60 minutes in total duration. This should then of course be a part of a balanced, relatively high carbohydrate diet. Volume of carbohydrate should always be proportionate to the intensity of the exercise. So if you are training at a low to moderate intensity for over 60 minutes, use one scoop of Awesome Endure with one scoop of Awesome Hydrate, and if its high intensity, use two scoops of Awesome Endure with one scoop of Awesome Hydrate.
All our products are 100% plant based, vegan friendly.
Analysing the full body of evidence for the safety of Sucralose it indicates that it is perfectly safe to consume at normal intake levels. One of the best impartial sources of science collation to look at is www.examine.com if you would like to research yourself.
Customers regularly ask why not use stevia? We don't use this because stevia, in our opinion, tastes extremely bitter in products, and we've never been able to create a flavour that WOWs with it, so we choose to use Sucralose. Some individuals with IBS can get irritation from some sweeteners, so be mindful if this is you. Click the following link to read a good breakdown of the research in this area:
Yes, all our products have a confirmed heavy metal free safety rating, rest assured. But you may listen to heavy metal while consuming them if you choose to.
No. For those who don’t know informed sport independently test products for banned substances, and we would love to get the badge added to our products, but because testing is done batch by batch it’s a very costly process, and at the moment we are prioritising using our budget elsewhere in the business. We do hope to get it added at some point in the future. Our products are 100% safe, and many customers that are tested do still use us, but we completely understand that may not be a risk that you wish to take if you are a tested athlete.
Children under 13 would be absolutely fine (and may benefit from) using awesome Omega and Defence, though we recommend a 1/2 dose of the former and 1/3 dose of the latter. We recommend a 1/2 dose of Defence for those aged 13-18 too.*
Children of any age and teens can safely use any of our protein products to make up healthy snacks or breakfasts within their own protein requirements.
We recommend under 18’s use a 1/2 of our electrolyte supplements, and we do not recommend under 18’s take any of our performance products without strict professional guidance.
*IMPORTANT: if your child/teen has any specific medical concerns please consult a doctor before using any product.
We work hard to ensure that we do not go out of stock of any of our products. Sometimes this does happen despite our best efforts. The best way to guarantee your product is to create a subscription as we reserve products in our system for subscribers.
If you have a query, then please contact us at firstname.lastname@example.org and we can advise you of our anticipated delivery dates, and keep you on a waiting list to be alerted when it comes back in stock.
Most our products have a 2 year shelf life from the date of manufacture. We recommend you use them within 3 months of purchase for the product to be at its best, so do check the date on your product. Some of the substances that give a product its aroma can change over time, so if left open for too long, the taste could change over time because of this, but its usually very minimal. Do ensure you re-seal products as best you can to keep moisture out, as this can spoil products.